Frequently Asked Questions

ACCESSIBILITY NOTE: We've designed this site to be compliant with current web accessibility standards. However, if you find yourself having trouble accessing any area of the site, please contact us right away so we can provide assistance. (And fix our site!)

For more comprehensive information about poster sizes and types, please visit our Global Movie Poster Size Guide.

For information on how we rate our posters, please visit our page on Poster Condition Ratings.

Store Services & Policies

Do you ship outside of the US?

Perhaps one day, but not at this time. The various duties and taxes imposed by other countries are complex and hard to predict, and our small company is just not equipped to manage that process.

Do you allow gift purchases?

Yes! We love sending gifts! Just contact us directly after your purchase, and we can insert a note for you and make sure there are no prices sent with the item. Unfortunately, gift wrapping does not work well with shipping posters. We want to concentrate on getting your purchases to their destinations undamaged.

How are items shipped and are they insured?

Items are shipped either UPS or USPS, and are fully insured and require signature upon delivery. We package in heavy duty tubes or reinforced envelopes, with internal packing material to minimize damage in shipment. If there is any damage, please let us know right away.

Do you accept returns?

Most orders are returnable if we're notified within 48 hours of receipt and the items are returned promptly and in the same condition as they were received.   Orders for items that we sourced are not returnable unless the item is not as described. Shipping charges are not refundable, unless there is a mistake on our part. Please read descriptions and look at photos carefully, so you now exactly what you are getting. If an order is shipped free, outbound shipping charges may be deducted from the refund amount at our discretion. Please read our full refund policy for more details.

What are your shipping policies and costs?

In almost all cases, items are shipped within 48 hours of payment clearing. 

Domestic orders of $200 and above include FREE SHIPPING.

Domestic orders of under $200 ship for a FLAT RATE of $9.99. 

For more details, read our Shipping Policy.

Do you charge sales tax?

We are required to collect all applicable state and local sales taxes for any item shipped to Virginia.

Is my personal information kept private and secure?

We value your privacy and will never share or sell any information with outside companies for the purpose of marketing other goods and services to you. The only information that is shared outside of Poster Palace is to run the website, process payments, and provide other functionality to the site. We run on the shopify platform, which complies with industry standard best practices for security. Please read our privacy policy for more information.

Do you buy posters or other memorabilia?

Yes! If you have an item similar to the kinds of things we have in the store, please contact us.

There is a poster I'm looking for, can you find it for me?

Yes! I love the hunt! Just contact us through the form and we can talk about what you are looking for.

Do you have a physical store?

No. At this time, we exist only on the internet.

Do you frame posters?

No, we do not frame at this time. However, if you want great frames at a great price, click on over to my friend Sue Heim at Hollywood Poster Frames (www.hollywoodposterframes.com). Tell her Poster Palace sent you. She has framed 10’s of thousands of posters in her career. She will do it right. She has framed every one of my posters. And that’s a lot of posters. A lot of posters.

Posters

What does the "R" before a date mean, as in "(R 1987)"?

The R stands for “Re-release Date”.  So, a poster with “R 1987” means that was the poster that was published to accompany the 1987 re-release of a film. If it has no “R” it is usually labeled as an original release. In most cases, the original release poster holds more value, but in some cases (due to more interesting art or rarity), the re-release can be more valuable. In any case, they are all collectible and you should buy what you love. 

What's a "One Sheet" (or a Lobby Card, Locandina, Spanish Herald, etc.)?

Those are different sizes for movie posters, from the US and elsewhere. Movie poster collectors tend to use these terms because it tells them the approximate size right away. For more information, please visit our Global Movie Poster Size Guide.

Why are many of your posters folded?

Most posters are folded because up until the 80’s, that was the way they were shipped to theaters. Sometimes they were folded up and shipped in the film canister as the film print traveled to theaters. In the 80’s the studios started to ship posters in tubes and those are considered rolled, though folded posters were still very much in circulation until 2000 or so. Having a folded vs a rolled poster can impact the price. Usually, when you frame a poster, the fold lines tend to fade into the background. If folds really bother you, you can consider getting the poster linen backed. This smooths the fold lines out, and further resoration can repair any fold wear. 

Can you explain some of the terms you use to describe the condition, like "fold wear" or "edge wear"?

Any folded poster will have some fold wear. Fold wear is less about fold lines than it is about paper loss: Did some of the paper wear away? This can be more visible on dark, glossy posters. Fold separation is when there is so much wear, the paper actually tears along the fold line. Be VERY careful when unfolding posters, because you never know how weak the paper is until you hear the telltale rip. If the paper does separate, it can be carefully repaired with acid free tape from the back, or sending it to be linen backed. 

Other common issues with posters are pinholes, tape residue or edge wear. Edge wear usually pertains to rolled posters. It might mean there’s a little crinkling on the edges, or small fold lines in the corners. 

As with all collectibles, condition matters. The photos on our site are all of the actual item for sale. Please click on the images to zoom in and look carefully at the photos so you know what you are getting. If you have any questions at all, don’t hesitate to contact us.

For more information on poster conditions and grading, please see Poster Condition Ratings

How do you tell authentic posters from fakes or reproductions?

There are a number of factors that go into an evaluation. Size, paper stock and print quality, are the first things we look at. Then we would examine it for telltale signs like a fold or crease that is printed, or printed dust specks or other abnormalities. Another factor is long experience with common fakes and what telling features they exhibit. Where did the poster come from and is it a reputable source? And sometimes even I get a second opinion on something that seems too good to be true. Remember, this started as my personal collection, so I was VERY careful in what I bought. There are a lot of fakes out there, but I stand by our products to be 100% authentic vintage posters and memorabilia.

How should I handle my purchase when it arrives?

We package only in heavy duty tubes or reinforced envelopes. If sent in a tube, it will be wrapped in paper to protect it from the tube and also to prevent edge damage in shipping. Open one end and gently slide the paper and poster out. If you receive a folded poster, be VERY careful when unfolding. It is very easy to accidentally tear paper along the fold lines, especially with older paper. You never know how weak the paper is until you hear the telltale rip. I've done it myself.

Examine the item right away for any damage not mentioned or visible in the product page. Let us know if there are any problems ASAP. All our shipments are insured, and we will work with you to make it right. 

How should I frame my purchases?

Make sure your framer only uses acid free materials. Acid is the enemy of paper.

UV rays are also the enemy of paper and ink. Use UV safe plexiglass if you can, and don’t hang in areas with direct sunlight. Fading is a real problem, especially with older posters.

Use plexiglass (preferably UV safe), not glass to frame. If the frame breaks, the shattered glass can scratch the poster. 

NEVER mount your poster to a mounting board. It is not best practices for archival care and will immediately lower the value of your poster, and even damage it over time. If I am going for a really smooth look, or the paper is fragile, I will get posters linen backed. There are some purists who don’t like linen backing, but it is a very common and acceptable way to protect your paper.

If you want great frames at a great price, click on over to my friend Sue Heim at Hollywood Poster Frames (www.hollywoodposterframes.com). Tell her Poster Palace sent you. She has framed 10’s of thousands of posters in her career. She will do it right. She has framed every one of my posters. And that’s a lot of posters. A lot of posters.

What are those black dots in the corners of the posters?

Those are magnets we use to hold the poster and keep it flat when we take photos. Any markings on the poster itself will be called out in the condition description.